top of page

September.

  • How do I get in touch?
    Slide into our DMs or drop us a line via the contact form. Easy.
  • What’s the best way to reach you?
    Email’s the go-to for all things biz. DMs work for quick intros, but we keep things clean in the inbox.
  • What are your hours?
    We're Monday–Friday, 9ish to 5ish AEST—but you’ll often catch us vibing outside those hours too.
  • Can we jump on a call before working together?
    Always. We love a discovery chat to align vibes and see what’s possible.
  • Do you do free consultations?
    Yes—we offer short intro calls to see if we’re a fit. No pressure, all good energy.
  • How do payments work?
    We’ll send through a proposal, quote and contract. A deposit gets the wheels turning, and final payment wraps it all up.
  • Do you do free consultations?
    Always. We love a discovery chat to align vibes and see what’s possible.
  • How do payments work?
    Yes—we offer short intro calls to see if we’re a fit. No pressure, all good energy.
  • Can you send me a rate card?
    Sure thing. We’ll tailor it based on what you need—no cookie cutter quotes here.
  • What’s your turnaround time?
    Depends on the project, but we move quick. You’ll get a timeline up front so there’s no surprises.
  • I’ve got a wild idea. Can I pitch it to you?
    Yes, please. We live for the unexpected. Hit us up and let’s create something iconic.
  • Do you work with brands outside Australia?
    100%. While we're proudly AUS/UAE-based, our ideas travel well. We work with clients globally who are ready to move different.
  • Do you take on everyone?
    Not everyone — and that’s intentional. We work best with brands that vibe with our team energy, creativity, and forward-thinking mindset. It’s about more than just the work — it’s a personality match. If it’s not a fit, we’ll always be upfront and steer you right.
  • How do I get started with September?
    Slide into our inbox or DM us—once we vibe, we’ll kick things off with a discovery call to get aligned on your goals, vision, and brand energy.
  • What do I need to prepare before working with you?
    Just bring your goals, a little inspiration, and an open mind. We’ll guide the rest and make the process seamless.
  • Do you use contracts?
    Yes — short, clear, and built to protect us both. We believe in transparency and trust from the beginning.
  • What industries do you work with?
    We collaborate with brands in lifestyle, hospitality, fashion, and entertainment — but we’re open to anything with strong energy, bold ideas, and a passion to grow.
  • How long does onboarding take?
    Typically within one week. We're fast, but never rushed — we value intention and impact.
  • Do you offer brand audits?
    Absolutely. We’ll take a deep dive into your current brand presence and show you where the next level lives.
  • Can you collaborate with our in-house team or freelancers?
    Yes — we’re built to plug in smoothly. We love collaborating with internal teams or trusted partners.
  • Do I need a brand if I already have a logo?
    A logo’s just the surface. Branding is the full experience—your voice, visuals, vibe, and how people remember you. We build the whole identity, not just the label. Your brand will be distinct, intentional, and made to cut through noise—not blend in with it.
  • What’s included in a branding package?
    Every package is curated to suit your goals, but usually includes brand strategy, tone of voice, visual identity (logo, colours, type), and brand guidelines. We can go deeper with brand storytelling, launch assets + more.
  • How long does the branding process take?
    Most branding projects take 3–6 weeks depending on your scope. We move with purpose—fast, but never rushed.
  • Can you refresh my current branding instead of starting from scratch?
    Absolutely. If your brand has good bones, we’ll refine, elevate, and realign so it fits where you’re going—not just where you’ve been.
  • What if I’m not 100% sure what I want yet?
    No stress—that’s what we’re here for. We’ll dig in with discovery and help bring clarity to your vision before we start creating.
  • Do I get final files and assets to use after the project?
    Yes! You’ll get everything—logos, file types, brand guides, and ready-to-use assets. It’s yours to roll with.
  • Do you offer naming or tagline development?
    If you’re still figuring out what to call your brand (or how to say it), we’ve got naming, slogans, and taglines down to an art. Copywriting is our forte.
  • Can you help launch the brand once it’s done?
    We’ve got you. From launch visuals and content to full rollout strategy—we can keep the momentum going and help you hit the ground running.
  • What if I want branding + socials or a website?
    Even better. We love a full glow-up. Branding is the foundation—then we carry it through your socials, site, and every touchpoint for one seamless identity.
  • What kind of websites do you build?
    Clean, bold, easy-to-navigate sites built for vibes and conversion. We are a listed creator for Wix and can build custom sites and Shopify platforms.
  • Do you do eCommerce sites?
    Absolutely. From product pages to checkout flows, we’ll build a shop that looks good and sells smarter.
  • Can you redesign my existing site?
    Totally. We can refresh your current site or start from scratch—whatever fits your goals and tech.
  • Will I be able to edit my website after it’s built?
    Yes. We build with user-friendly platforms, so you’re in control. No tech degree needed.
  • Do you write the copy?
    We sure do. Strategic, on-brand, SEO-friendly words that sound like you—but better.
  • What’s included in a web build?
    Mood board, Design, layout, copy, basic SEO, responsive mobile build, launch prep—and a whole lot of love for detail.
  • Do you offer SEO services?
    Yes. From metadata to blog strategies, we’ll help your site get seen and clicked.
  • Can you handle my domain and hosting too?
    Yes—we can guide or manage that whole process to keep things seamless.
  • What kind of social media services do you offer?
    From strategy to scroll-stopping content, we’ve got you covered—think content creation, captions, scheduling, reels, stories, engagement, ads, and influencer collabs.
  • I don’t have a clue where to start—can you help?
    That’s literally what we’re here for. We’ll guide you through what works, what doesn’t, and build a plan that aligns with your brand goals.
  • Do I need to be on every platform?
    No. We’ll help you choose the right platforms for your audience and energy. Quality over quantity, always.
  • How often will you post for me?
    That depends on your strategy, but we’re big on consistency. From a few curated posts to full weekly rollouts—we’ll map what’s best for your brand.
  • What’s the difference between engagement and management?
    Management means we handle your scheduling, copy, visuals, and more. Engagement means we interact with your followers, build community, and boost reach. You can do one or both.
  • Will I get to approve the content?
    100%. You’ll always have eyes on content before it goes live. We’re a collab, not a takeover.
  • Can you help grow my following?
    Yes—but more than vanity numbers, we focus on real community and conversions. Think long-game, not gimmicks.
  • Do I need to have content ready?
    Not at all. We can create everything for you—from moodboards to motion. Or, if you’ve got a bank of assets, we’ll repurpose like pros.
  • What’s your approach to strategy?
    It’s tailored, never templated. We deep-dive your brand, your audience, and your goals—then we build a content ecosystem that speaks your language.
  • What kind of design work do you do?
    Branding, socials, packaging, decks, menus, signage, merch—you name it!
  • Do you offer full brand identity packages?
    Yes. Logos, colours, typography, mood, voice—the whole brand ecosystem, locked in and elevated.
  • Can you design for print?
    Absolutely. We do everything from business cards to banners and booklets. All pixel-perfect.
  • I just need one asset—can you do that?
    Of course. One killer graphic or a full campaign—we scale to your needs.
  • What if I don’t like a design?
    We work with you to get a brief, including feel. We include rounds of feedback, so we’ll get it right together. Collaboration is the key.
  • Do you work with fashion and lifestyle brands?
    That’s our lane. We design for culture—brands with energy, edge, and purpose.
  • Can you match existing design work?
    Yes—we can stay consistent with what you’ve built or take things in a new direction.
  • What kind of events do you work on?
    Club and Artist events, Brand launches, venue openings, pop-ups, activations, PR moments—you bring the idea, we bring the strategy and style.
  • Can you help promote my event?
    Definitely. We’ll build out a campaign that cuts through—socials, flyers, reels, invites, PR, the lot.
  • Can you do ticketing?
    Absolutely. We work closely with a great ticketing platform and can keep you updated with reports.
  • Do you work with venues?
    We do. Whether you’re launching or levelling up, we’ll create moments that leave a mark.
  • What if I only need help with part of the event?
    We’re flexible. We can do full production or plug into your team where you need us most.
  • How far in advance should I book?
    The sooner the better. But we’re also good in a crunch.
bottom of page